Let us start with a statistic from Webhosting.info. According to Webhosting.info, Exabytes (Exa Bytes Network Sdn Bhd) is leading in hosting industry, they more 21% of market share compared to other hosting companies. Exabytes host more than 20, 000 domain names until 2010. Since I used only Exabytes and Shinjiru (Shinjiru Technology Sdn Bhd), I would like to use these two companies as my example in choosing the right hosting company.
Prevention is always Better than Cure
I always believe that prevention is better than cure. What makes a hosting company a great company is....using prevention strategy. Exabytes uses prevention strategy but Shinjiru uses cure strategy. If you use Content Management System (CMS), e.g Joomla, Wordpress, etc., you will receive emails from Exabytes if there is any latest updates for your CMS to PREVENT hackers hack your websites. While Shinjiru only inform you after their hosting and your websites are hacked.
Hosting stability is another factor to choose the right hosting in Malaysia. I have been with Exabytes and Shinjiru for almost the same time frame. I have never experienced any issue with Exabytes but I had 4 – 5 server crashes and websites hacked in less than 6 months. I still remember Shinjiru had a server crash this year with NO BACKUP AT ALL!!! They had to send the whole server to oversea to check it. It took more than seven days to do the job. Because of the instability of Shinjiru hosting, they have helped me to migrate my websites from one hosting to another for 4 times in less than 6 months.
I did get promises from Shinjiru's CEO said that after they launched Cloud Computer on 1st July 2011, the situation would be better, but my websites still having problems. They keep breaking promises.
Exabytes will try their best to solve the problem even I used shared hosting, while Shinjiru would ask you to upgrade to Virtual Private Server (VPS) or Dedicated Server. My question is why should I trust Shinjiru for more expensive package of hosting while they are not able to solve the problem for less expensive package?
Support and Experience
Exabytes gives phone from 9am – 5pm, after that I have to use email support. Even though they don't give phone support after 5pm, if my websites have problem, I did get my email reply less than 10 – 15 minutes, even in the midnight. While before 1st July 2011, Shinjiru did give phone support 24/7. They stop giving phone support after 1st July 2011 and promised their customers will improve the email support, but I did't see any improvement in their support because I got my email reply more than 3 hours.
From experience point of view, Exabytes definitely has more experience in solving problem compared to Shinjiru. For the same problem, Exabytes was able to solve the problem for me less than 10 minutes while Shinjiru took more than 7 days but still were not able to solve the same problem for me.
Pricing
From pricing point of view, Shinjiru has the lower price compared to Exabytes. If this is your main reason, you should go for Shinjiru rather than Exabytes. You can visit Shinjiru Website and Exabyes Website to compare the price.
My conclusion is, if you want to choose the right hosting, prevention rather than cure, stability, support (especially social media support, e.g Facebook and Twitter), experience are the most important things you have to consider.
I Hope my experience will help you in choosing the right hosting for your websites.
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